What does 'phone etiquette' mean? What are some examples?

Phone etiquette is the set of rules and regulations that govern how individuals should communicate when using the telephone. It includes basic etiquette, such as speaking clearly and politely, being aware of background noise, and using appropriate language. Phone etiquette also involves taking certain actions such as not interrupting the other person, not speaking in a loud or aggressive tone, and avoiding multitasking while on the phone. Examples of proper phone etiquette include introducing yourself before speaking, being patient, and not monopolizing the conversation. Additionally, one should always be mindful of the other person's time, ask permission before putting the call on hold or transferring it, and say goodbye when ending the call.

Written by

Caleb Kline, Apr, 9 2023

What does 'phone etiquette' mean? What are some examples?

Phone etiquette refers to the polite behavior expected when speaking on the telephone. It is important to demonstrate respect and professionalism when communicating over the phone in order to maintain positive relationships and portray a professional image. Examples of good phone etiquette include speaking in a clear, pleasant voice, being courteous, identifying yourself and the organization you are representing, listening attentively to the other person, and speaking in a conversational tone. Additionally, it is important to keep the conversation brief and to the point, avoid interrupting the other person, and offer to help if possible.

Written by

Caleb Kline, Mar, 25 2023